Customer Service Leaders

SHARE EXPERIENCES, KNOWLEDGE AND IDEAS IN A PROFESSIONAL BUSINESS NETWORK FOR CUSTOMER SERVICE LEADERS IN TOP COMPANIES

Members of this peer group

Members and candidates have leadership and strategic responsibility for customer service within their organisation.

The members of this group all work in non-competing medium and large multinational companies with a presence in Belgium and represent diverse industries. They wish to benchmark their company processes, and discuss innovative strategies, tools & technology to reimagine customer service and stay on the cutting edge.


Some topics of interest

The challenges of Customer Service professionals are numerous e.g. dealing with change, developing high performing teams, creating and implementing an effective mode of operation in line with the organisation objectives, conflict management, integrating new technologies and much more!

The members of this peer group share their lessons learned, exchange ideas and reflect on future best practices. They focus on both longer-term strategic issues and more immediate challenges.
 

With the help of the group chair, members select and prioritise the topics of interest that they want to deep-dive into during the five-yearly half-day meetings. Topics of interest include:

  • Customer service mindset and culture
  • Big data, customer insight and analytics
  • Hybrid work: best practices on the new way of work
  • Leading remote teams
  • Latest technologies in customer service
  • Embedding change
  • Influencing leadership
  • Standards and KPIs
  • How to sharpen AI in customer service
  • Future of outsourcing
  • Design thinking and customer service
  • People engagement and recruitment
  • … and many more

Interested in joining our new peer group? Book an introduction call with Luke Fitzpatrick

Top 10 reasons to join EGN

EGN is a professional network of peers that provides an exclusive opportunity to work in depth with your personal leadership skills, strengthen your professional toolbox and gain new insights for the benefit of yourself and your company.

As a member of EGN, you get access to:

A worldwide network of peers

A worldwide network of peers

We offer a trusted, worldwide network of peers with a shared ambition of making each other better - every day.

Tailored Peer Groups

Tailored Peer Groups

Your peer group is assembled by our experienced networking consultant, ensuring that it matches your management level and professional discipline.  

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Members’ Universe

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Expert meeting design

Expert meeting design

All peer groups are facilitated by our experienced and continuously-trained EGN Chairs.

Coaching

Coaching

Besides the ongoing coaching from your network peers, we offer one-on-one coaching sessions for top executives as part of our Accelerator Programme.*

* Not available in all markets.

In Between Jobs Scheme

In Between Jobs Scheme

If you lose your job, you can continue your membership for a year, while you use your network to find your next career path – and for a further 12 months for a modest fee. Additional In Between Job services are available in selected markets.

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Grow with the Network

As you develop professionally, your needs may change. As a member of EGN you can at any time change to another peer group that better matches your career challenges and needs.

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Exclusive Events & Seminars

Events and seminars are conducted in all markets to engage, learn and grow within and across the established peer network.

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Business Benefits

Business Benefits

EGN acts as a support network for your entire business, giving you benefits that include upskilling of your key employees, insights into the latest market trends and tools, as well as access to a confidential 'board of advisors’ via each EGN group and a global pool of 14,000 experts.

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